If you’re a team leader or team player, chances are you’ve dealt with such a scenario before, or maybe, you’ve tried to avoid it at all costs, hoping the situation will just resolve itself. Conflict is inevitable when there’s a group of people working or living close together, yet many of us avoid conflict like the plague.
In this talk, I’ll present simple tools to both prevent and resolve conflict in a team, whether it is you who is having a conflict with someone, or whether there is friction between two or more of your team members.
Conflict as a process - and how can we use this notion to our advantage.
The five styles of conflict handling.
How cultures can shape conflict handling styles.
Working through conflict using “giraffe language”, a form of communication that decreases animosity and focuses on problem-solving.